Reservations – Independent Travel Assistance
This Cancellation & Refund Policy explains the general conditions that may apply to services provided by Reservations in connection with flight booking assistance, itinerary assistance, flight changes, and cancellation requests.
Reservations is an independent travel assistance business. We are not an airline and are not affiliated with, endorsed by, or an authorized representative of any airline unless expressly stated otherwise.
Airline tickets and travel services may be subject to separate terms, conditions, restrictions, and refund policies established by the applicable airline or travel provider.
Submitting a booking enquiry through our website does not automatically create or confirm an airline reservation.
A flight reservation is considered confirmed only after the applicable booking process has been completed and confirmation has been provided.
Flight availability, pricing, fare conditions, baggage allowances, and other booking details may change before confirmation.
Customers who wish to cancel a flight reservation should contact Reservations as soon as possible after deciding to cancel.
Submitting a cancellation enquiry through this website does not itself cancel an airline ticket. Cancellation must be processed according to the applicable airline or travel provider's procedures.
The outcome of a cancellation request depends on the applicable fare rules, ticket conditions, timing of the request, and airline policy.
Any refund associated with an airline ticket is subject to the applicable airline's fare rules and refund policies.
Some tickets may be refundable, while others may be non-refundable or subject to cancellation fees, restrictions, or other conditions.
Reservations does not guarantee that a particular ticket will qualify for a refund.
Where a refund is approved, the amount and processing time may depend on the airline, payment method, ticket conditions, and applicable processing procedures.
In some circumstances, an airline may offer a travel credit, voucher, or other alternative instead of a monetary refund.
Travel credits and vouchers may have expiration dates, usage restrictions, passenger restrictions, route limitations, or other conditions established by the applicable airline.
Customers should review the terms of any travel credit or voucher before accepting or using it.
Where applicable, Reservations may charge a separate service or assistance fee for certain services provided to customers.
Any applicable service fee will be communicated to the customer before the service is completed or the applicable charge is processed.
Service fees may be separate from airline ticket costs, airline cancellation fees, fare differences, taxes, baggage fees, or other third-party charges.
Flight changes are subject to airline availability and the applicable ticket conditions.
A change may result in a fare difference, airline change fee, service fee, or other applicable charge.
Reservations does not guarantee that a requested flight change will be available or approved.
Where a refund is approved, processing time may vary depending on the applicable airline, payment processor, financial institution, and transaction method.
Reservations cannot guarantee a specific processing time for refunds controlled by an airline, payment provider, bank, or other third party.
Certain services, assistance fees, or third-party charges may be non-refundable once the requested service has been provided or processing has begun.
Customers should review applicable terms and charges before authorizing a service or transaction.
If an airline changes, delays, or cancels a flight, the available options are generally determined by the applicable airline's policies.
Depending on the circumstances, the airline may provide rebooking, a credit, a refund, or another available option.
Reservations does not control airline schedules, operational decisions, delays, cancellations, or other airline actions.
To request assistance with a cancellation or refund enquiry, please contact Reservations using the information below.
When contacting us, customers should have their reservation or confirmation number available whenever possible.
Please do not send passwords, full payment card numbers, security codes, or other sensitive financial information through email or website enquiry forms.